In addition to medical consultation
/ treatment, some services we can
provide or help you access include:
- Community Services
- Counselling re:
sexual functioning concerns
couples and family problems
problems with energy and mobility
problems with memory/concentration
- Financial Assistance
- On-site Pharmacy
- Information Sheets and Videos about HIV/AIDS related Topics
- Insurance/Disability Claims
- Language Interpretation
- Living Wills/Legal Help
- Meal Deliveries
- Support and Social Groups
- Therapy Groups
- The Immunodeficiency Clinic day treatment room
Day treatment is available in the Clinic for patients who need intravenous medications, blood
transfusions, fluid replacement, bloodwork, or various medical procedures.
The Immunodeficiency Clinic is part
of the University Health Network.
The University Health Network is known
for its world class excellence in research.
Our research scientists and clinicians
are studying many aspects of HIV infection,
including experimental therapies for "boosting" or
enhancing the immune system, or for
preventing common infections and cancers.
Ask your Clinic physician about our
current research programmes, and look
for regular updates on research in
If admission to hospital becomes necessary, you will likely be admitted to one of our General Medicine floors at either
the General or Western site, under the care of an attending physician. Your clinic physician and team will consult with
this attending physician, and visit you on the floor during your admission, to deal with your concerns. If you need
re-admission, we will do our best to ensure that you go to the same floor so that you can be cared for by the staff that you already know.
The Clinic Pharmacy
A retail pharmacy is located within
the clinic, and is available to all
patients as well as hospital staff.
Services offered by highly trained
and specialized pharmacy staff include
individual medication counseling, free
access to numerous adherence support
tools, telephone follow-up, refill
reminders, and home delivery of medications.
The Clinic Pharmacy is open from 8:30
am to 4:00 pm, Monday through Friday.
The phone number is 416-340-5207. Please
allow 48 hours notice when calling
for prescription refills.
you have a concern, please direct
it to the Clinic Coordinator,
or another staff member. If you are
not satisfied with their intervention,
a Patient Relations Coordinator is
available to help you if you have
any issue or concern about your care
that you think is not being adequately
handled by the Clinic. Their office
is located in room IS-401 of the
R. Fraser Elliott Building (190 Elizabeth
Street) at the Toronto General Hospital
site. Office hours are 8:30 a.m.
to 4:30 p.m., Monday to Friday.
Language interpretation/ other services
Language interpretation and counselling services in other languages are available. Please let us know in advance if you require these or other services.
Maintaining your confidentiality is a critical concern to the clinic. Clinic staff will not leave identifying messages on your
answering machine, nor will they mail correspondence to your home in identifying envelopes. However, please let us
know if there are any special concerns you have re: confidentiality and disclosure, so that we can respond appropriately.
All our services in the Immunodeficiency Clinic are covered by OHIP. It remains important that you have and maintain the
required OHIP coverage for yourself. The Immunodeficiency Clinic is not responsible for coverage (payment) of
medications, although we will help you to get any and all coverage that you may be entitled to under social and community programs.
The Immunodeficiency Clinic is open Monday to Friday from 8:00 a.m., to 5:00 p.m. We work on an appointment basis.
Some physicians may only be available on specific days. We would appreciate it if you would notify us, preferably at
least 48 hours in advance, when you need to cancel your appointment, so that someone else can benefit from the time. Our number is (416) 340-5077. A voice message can be left 24 hours/day.
Night, weekend & holiday coverage
If you experience an urgent problem, we recommend that you contact your family physician, so they can contact us if
our help is needed. On nights, weekends, or holidays (in the event of real emergency), you should go (or be taken) directly to the nearest emergency department.
When to use the clinic
HIV infection can manifest itself with a variety of complications, so it is difficult to give a simple checklist of when you
might require the intervention of a specialist. Generally, your family doctor is responsible for all aspects of your HIV care.
You should ask your family doctor to "screen" any new medical problems to determine when it is appropriate to involve
our Clinic. If you are still unclear about a problem, our nursing staff can assist you on the telephone in determining where
and when it would be best to receive treatment. If you are simply requiring a prescription renewal for a medication that we have prescribed, please give 48 hours notice to the Clinic.